Shipping policy
Thank you for shopping with ZilaBuy. We work hard to ensure every order is prepared promptly and delivered efficiently. Please read the information below to understand how our shipping process works.
1. Free Shipping
All eligible orders placed on our website benefit from free standard shipping. No promotional code or minimum purchase is required unless otherwise stated.
2. Preparing Your Order
Orders are typically prepared and dispatched within 1 to 3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays. Orders placed during weekends or holidays will be processed on the next available business day.
3. Estimated Delivery Time
After your order has been shipped, delivery generally takes between 3 and 5 business days.
The total estimated time from purchase to delivery is approximately 4–8 business days.
Please understand that delivery estimates are not guaranteed and may occasionally be affected by weather, transportation disruptions, customs inspections, or periods of unusually high shipping demand.
4. Order Tracking
Every shipment includes a tracking number.
Once your package has been dispatched, you'll receive a shipping confirmation email containing your tracking details, allowing you to follow your order until delivery.
5. Delivery Availability
We currently deliver to supported destinations available during checkout.
If your shipping address cannot be selected during checkout, please contact our customer support team for assistance before placing your order.
6. Customs & Import Charges
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
Any additional charges required by local authorities are the responsibility of the customer unless otherwise specified.
7. Shipping Address
Please ensure that all shipping information is accurate before completing your purchase.
ZilaBuy cannot be responsible for delays or unsuccessful deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
8. Delayed or Missing Shipments
If your tracking information has not updated for an extended period or your package appears to be delayed, please contact our support team.
We'll work directly with the shipping carrier to investigate the shipment and keep you informed throughout the process.
9. Damaged Deliveries
If your order arrives damaged, please notify us within 48 hours after delivery.
To help us process your request quickly, please provide:
- Your order number.
- Photos of the damaged item.
- Photos of the shipping package.
- A brief description of the issue.
Our customer support team will review your request and offer an appropriate solution as quickly as possible.
10. Contact Us
If you have any questions regarding shipping or delivery, please don't hesitate to contact us.
ZilaBuy
22 Rue Lavacquerie
80700
France
Email: contact@zilabuy.shop
Phone: +33 5 78 69 05 26