Contact information

At ZilaBuy, providing excellent customer service is one of our highest priorities. Whether you have a question before placing an order or need assistance after your purchase, our support team is ready to help.

We aim to respond quickly and provide clear, reliable assistance for every inquiry.

Customer Service

If you need help with an order, shipping, returns, payments, or any other matter, please contact us using one of the methods below.

Business Information

ZilaBuy
22 Rue Lavacquerie
80700
France

Email
contact@zilabuy.shop

Telephone
+33 5 78 69 05 26

Support Availability

  • Monday to Friday: 9:00 AM – 5:00 PM (CET)
  • Saturday: Closed
  • Sunday: Closed

How We Can Help

Our customer support team can assist you with:

  • Questions about products
  • Order confirmation and status updates
  • Shipping and delivery information
  • Returns and refund requests
  • Payment inquiries
  • General assistance before or after your purchase

Response Time

We strive to reply to all emails within 24 business hours. Messages received outside business hours will be answered as soon as possible on the next working day.

Our Commitment

Every customer deserves a smooth shopping experience. Our team is committed to providing courteous, professional, and efficient support whenever you need assistance.

Thank you for choosing ZilaBuy. We appreciate your trust and look forward to serving you.