Privacy policy

At ZilaBuy, protecting your personal information is an important part of our commitment to providing a safe and trustworthy shopping experience. This Privacy Policy explains what information we collect, how it is used, and the choices available to you when using our website.

1. Who We Are

ZilaBuy
22 Rue Lavacquerie
80700
France

Email: contact@zilabuy.shop
Phone: +33 5 78 69 05 26

2. Information We Collect

Depending on how you interact with our website, we may collect information including:

  • Your name.
  • Email address.
  • Telephone number.
  • Billing and delivery addresses.
  • Order and transaction details.
  • Customer support communications.

When you browse our website, certain technical information may also be collected automatically, such as:

  • IP address.
  • Browser type.
  • Device information.
  • Operating system.
  • Pages viewed.
  • Time and date of your visit.
  • Website usage statistics.

3. Why We Collect Your Information

Your information is used to provide and improve our services, including:

  • Processing and delivering your orders.
  • Sending order confirmations and shipping notifications.
  • Providing customer support.
  • Managing returns and refunds.
  • Improving website performance and user experience.
  • Detecting fraudulent or unauthorized activities.
  • Meeting legal and regulatory requirements.

4. Payment Security

Payments are processed through secure third-party payment providers that use encrypted technology to protect your financial information.

ZilaBuy does not store complete payment card numbers or sensitive payment credentials on its servers.

5. Cookies

Our website uses cookies and similar technologies to improve functionality and personalize your browsing experience.

Cookies may be used to:

  • Keep your shopping cart active.
  • Remember your preferences.
  • Analyze website traffic.
  • Improve website performance.
  • Protect against fraudulent activity.

You may disable cookies through your browser settings, although some website features may not function properly as a result.

6. Sharing Information

We only share personal information when it is necessary to operate our business or comply with legal obligations.

Your information may be shared with:

  • Payment processors.
  • Shipping and logistics providers.
  • Website hosting and technology partners.
  • Fraud prevention services.
  • Government authorities when legally required.

We do not sell, rent, or trade your personal information to third parties for advertising purposes.

7. Data Protection

We maintain appropriate administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, or misuse.

Although we apply industry-standard security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

Your personal information is retained only for the period necessary to complete transactions, provide customer support, comply with applicable laws, resolve disputes, and enforce our policies.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information.
  • Request corrections to inaccurate information.
  • Request deletion of your personal data.
  • Restrict or object to certain processing activities.
  • Request a copy of the personal information we hold.
  • Withdraw consent where processing relies on consent.

To exercise any of these rights, please contact our customer support team.

10. External Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of external websites and encourage you to review their individual privacy policies.

11. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices.

The latest version will always be available on this page.

12. Contact Information

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.

ZilaBuy
22 Rue Lavacquerie
80700
France

Email: contact@zilabuy.shop
Phone: +33 5 78 69 05 26